An effective managed IT services partner provides strategic IT service management that is perfectly tailored to your organization’s needs and goals. OSIbeyond’s Managed Strategy services consider all aspects of your technology operations and how they should contribute to your mission. OSIbeyond conducts an in-depth Technology Assessment within the first 90 days of on-boarding and benchmarks the current state of your organization’s technology and your goals. OSIbeyond then develops a three-year technology roadmap tailored to your organization. The Technology Assessment is then refreshed every two years to account for new IT solutions as well as changes in your organization.
OSIbeyond will conduct quarterly strategic calls to review support metrics, day to day operations, and progress on implementation of recommendations from the Technology Assessment. In addition to technical recommendations, the Technology Assessment focuses on establishing IT operational documentation such as policies and procedures. A well documented IT operation is as important as are technology solutions.
For organizations with a higher security sensitivity or regulatory compliance requirements, OSIbeyond can conduct an in-depth Security Assessment. The vulnerability assessment focuses on how systems and data are accessed and provides recommendations and best practices to ensure network security and data protection.
Technology is constantly changing, and therefore organizations require a partner that can consistently stay abreast with advances in technology. As a Managed Technology Partner, OSIbeyond continuously researches and develops new solutions, and this innovation is then passed on to you in the form of strategic technology guidance.
OSIbeyond Technology Assessments provide your organization with a technology management roadmap. The assessment report is an easy to understand report to ensure that your organization is well informed on the various aspects of technologies used by your organization. In addition, it ensures that your organization has clear guidance on future technology initiatives, and that you can financially plan for technology investments over three-year periods.
OSIbeyond conducts biennial technology assessments as part of a proactive IT management model. Technology Assessments cover the current state of technology, recommendations for the future, and budget forecasting. When performed routinely, this practice decreases unanticipated technology expenditures and builds your organization’s technology capacity.
The technology assessment is a comprehensive report that addresses the following key areas:
No matter how cutting edge the technology an organization implements, the lack of proper IT policies negates any benefits that might have been gained from the technology. This can often happen to small and medium sized organizations.
As your organization’s technology partner, OSIbeyond provides technical and management expertise by identifying areas that lack adequate structure and developing policies that balance the need for governance while embracing your organization’s culture. OSIbeyond will implement policies in collaboration with your organization’s IT, HR, and management team. Key IT policies include:
In addition to the development of these policies, OSIbeyond will work with your organization’s IT, HR, and management team to develop Standard Operating Procedures (SOPs). The purpose of IT SOPs is to ensure that your technology operations adhere to your organization’s IT polices. Key IT SOPs include:
The combination of formal policies and SOPs ensures your organization’s technology operations are well governed.
As technology advances so do security threats facing organizations. IT security is a growing concern for all American organizations. While external security threats are always a concern, it is as important to also consider network security vulnerabilities within an organization. OSIbeyond conducts holistic security risk assessments to identify potential security vulnerabilities, whether preventing malicious external attacks, or ensuring that proper practices and staff training is implemented. The security assessment consists of the following key areas, and may be further customized for your organization.:
OSIbeyond’s security assessments may be completed in conjunction with a traditional security audit or as a stand-alone project. The vulnerability assessment focuses on business policy and procedures, presented in a format that can be used by HR or management to improve an organization’s security posture.