To request support during business hours from 8:00am-6:00pm EST, follow the steps below:
1. For Routine Support Requests (Nonemergency)
- Email [email protected]. An engineer will respond to your email within 2 hours.
- Or, request Chat Support (available only during business hours) by following these steps:
- Go to www.osibeyond.com.
- Click on the “Live Chat” button at the bottom right of the page.
- Complete the form and select “Support” under the Department drop down menu then click on “Start Chat.”
2. For All Critical Support Requests (Emergency)
- Call 301-312-8908 and select option #1 for the helpdesk to immediately speak with an engineer.
3. To Request Support After-Hours (Weeknights, Weekend, and Holidays)
- For routine support requests (nonemergency) that can be resolved on the next business day, email [email protected].
- For critical support requests (emergency) that must be resolved before the next business day, call 301-312-8908 and select option #1, then leave a message in the helpdesk after-hours mailbox. An on-call engineer will return your call within 2 hours. Please note that after-hours rates will apply.