Benefits of Unified Communications
There is no downside to implementing UC as the features and functionality can dramatically enhance communication, regardless of the size of an organization. UC offers the following key benefits.
UC provides real-time communication access across services such as telephony, messaging, and meetings from various devices. This in turn allows employees to become more efficient in daily operations and produce opportunities of scale which can optimize productivity across the entire organization.
Barriers to internal communication between departments is a challenge for many organizations. UC is able to bridge that gap by making employee communication easier. This in turn offers the potential of more teamwork and improved collaboration across departments. This allows organizations to respond more quickly to situations and assists departments that try to work together cohesively. When all departments function holistically as a team, the organization gains competitive advantage.
One of the key advantages of UC is that it allows employees to work from anywhere, whether it is at the office, on the road, or from home. This feature not only provides flexibility to employees, but also allows the organization to rapidly respond to customer needs. In a 24×7 on-demand world, organizations cannot afford to respond slowly to business needs.
By consolidating multiple systems and applications such as phones, messaging, conferencing, and meetings into a single platform, organizations will realize cost savings. These direct savings combined with increased productivity and agility provide a long-term return on Investment to the organization.
In summary, the benefits gained by implementing a UC solution outweigh the efforts involved in the deployment. UC enables an organization to become more efficient, increase productivity, gain competitive advantage, and in turn become more profitable. The organization can reinvest profits gained as a result of better communication.
Written by: Payam Pourkhomami, President & CEO, OSIbeyond