As the pace of change in IT continues to accelerate, it has become harder for organizations to maintain current technologies, let alone keep up with the latest advances in technology and IT services. MSPs have the resources and expertise in various technologies, in addition to taking a holistic approach to providing IT services, often deliver outcomes to a higher standard than most organizations can achieve on their own. An organization can gain many benefits by partnering with an MSP, including:
- Efficient Utilization of Internal Staff
Most organizations have limited IT staff who are often overwhelmed with supporting backed end systems, complex technologies, or rapidly changing solutions. By outsourcing these functions to an MSP with the core expertise to support them, organizations can more efficiently utilize their internal resources towards implementing strategic projects to further core organizational objectives.
- Eliminating IT Recruitment Challenges
As the demand for skilled IT professionals continues to grow, most organizations struggle with recruiting qualified personnel or retaining existing staff. By outsourcing these functions to an MSP, organizations can eliminate IT staffing challenges.
- Increased Scalability
Whether deploying a new system or dealing with an increase or decrease in support staff, organizations can leverage MSPs to scale up or down as business needs dictate. In most cases this capability is practically on demand.
- 24×7 Support
With cloud based systems, mobile devices, and remote access capabilities, an organization’s staff can work at any time and any day of the week. Those capabilities also require access to support for staff at any time.
- Shifting the Responsibility
Systems and services need to be available 24×7. By shifting the burden of responsibility to an MSP, organizations can focus on improving processes and user training, rather than system availability.
- Predictable Monthly Costs
With an operational expense model, MSPs provide organizations with predictable monthly costs, often on a fixed per user basis or via a recurring monthly retainer for support. Subscription services also provide cost predictability as they are based on a resource usage or per user model. This eliminates large capital expenditures for infrastructure and equipment, as well as IT staff overhead.
In summary, Managed Services can have significant impact to an organization and help lower costs, increase service levels, and improve efficiency. By partnering with the right Managed Services Provider and organization can experience better support quality, enhanced services, expert strategic guidance, and ultimately improved IT outcomes.
Written by: Payam Pourkhomami, President & CEO, OSIbeyond