Leveraging Unified Communications: Manufacturers Alliance for Productivity and Innovation

Publication date: Mar 24, 2017

Last Published: Apr 15, 2020

Written by: Payam Pourkhomami, President & CEO, OSIbeyond

Table of Contents
Read Time : 3 minutes
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MAPI Implements eXos Unified Communications Solution by OSIbeyond

MAPI streamlined its communication and collaboration by moving from a traditional telephone system and ad hoc communication tools to a truly unified and fully integrated solution.

The Director of Technology at MAPI understood the benefits of implementing an enhanced and streamlined communication solution to increase staff productivity. The existing on-premise solution offered limited telephone features and a complicated interface. In addition, the disconnect between email and phone system, as well as the lack of internal instant messaging solution, limited staff productivity. OSIbeyond’s eXos Unified Communication solution resulted in several key benefits:

  1. Increased remote user productivity
  2. Enhanced internal staff communication
  3. Improved staff collaboration

“I came to the conclusion that I needed to find another solution after realizing many staff were communicating routinely outside our own systems, both internally and externally. This solution has provided additional power to the remote user/telecommuter model.  The chat functionality along with screen share has enabled me and others to see and address issues more quickly as they come up.”

– Noah Cohrssen, Director of Technology

Lack of Communication & Collaboration Tools Limited MAPI’s Capabilities

Noah Cohrssen, Director of Technology at MAPI, was frustrated by the limited capabilities of the old phone system, as well as the lack of communication and collaboration tools available to their staff.

“Our move to eXos Unified Communications addressed several issues including a limited telephone feature set, a series of complicated interfaces… disconnect between email and telephone system as well as the lack of an internal instant messaging solution.”

– Noah Cohrssen, Director of Technology

The Solution

MAPI required a solution that would provide greater telecommuting capabilities as well as enhanced internal communications. OSIbeyond’s eXos Unified Communications platform offered a truly unified and fully integrated solution consisting of a VoIP hosted PBX phone system, web meeting and conferencing solution, instant messaging and collaboration, and integrated email in one platform.

“A telecommuting option has been a personal goal of mine for a while and this goes far to achieve it. Better internal communications have also been a goal which this addresses as well. The functionality is similar to features found in the Google Apps for Business solution as I have seen it, however as it works with the Microsoft structure, it works with our existing investment.”

– Noah Cohrssen, Director of Technology

MAPI Enhances Communication Capabilities with OSIbeyond’s Platform.

Since implementing OSIbeyond’s eXos UC, MAPI has benefited from increased staff productivity. “I have heard from several staff describing how this solution has allowed them to be productive remotely in a more complete manner as opposed to communicating through just webmail.” said Noah Cohrssen.

In addition, MAPI has benefited from increased efficiency in staff communication. “I strongly believe this solution provides an opportunity to transform, in a meaningful way, an organization’s internal and external communications.” said Noah Cohrssen.   

About MAPI

MAPI (Manufacturers Alliance for Productivity and Innovation) is the network connecting manufacturing leaders with powerful ideas to tackle difficult challenges. Their mission is building strong leadership within manufacturing, and driving the growth, profitability, and stature of global manufacturers.

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