Microsoft 365 Consulting Services: Top Benefits for SMBs

Publication date: Nov 22, 2023

Last Published: Nov 22, 2023

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Microsoft 365 is a comprehensive family of productivity software, collaboration, and cloud-based services that offers a plethora of capabilities to organizations of all sizes—all within a predictable monthly subscription.

Today, around 11 million small and medium-sized businesses (SMBs) rely on this platform. Yet, for many of these businesses, utilizing Microsoft 365 to its full potential and in the most optimal manner presents a significant challenge. This is where Microsoft 365 consulting services become invaluable.

Understanding Microsoft 365 Consulting Services and the Need for Them

Microsoft 365 consulting services are specialized IT services offered by third-party companies that have partnered with Microsoft to provide expert guidance and support for businesses implementing and utilizing Microsoft 365/Azure solutions. These services encompass a wide range of expertise, including cloud migration, configuration and deployment, integration with existing systems, user adoption training, and ongoing maintenance and support.

The decision to seek Microsoft 365 consulting services can arise from a variety of needs and challenges—from businesses just beginning their digital transformation journey to those looking to refine their existing Microsoft 365 setup. Here are some of the most common reasons why these services are sought after:

  • Platform utilization: Businesses often invest in Microsoft 365 licenses, but without full utilization, this investment doesn’t yield its maximum return due to the complexity of Microsoft 365. Consulting services can help ensure that every dollar spent on the platform is effectively used.
  • Complex integration challenges: The Microsoft 365 suite encompasses a range of services, including familiar Office applications, mail and calendaring server, or cloud-based document management. Seamlessly integrating these services into existing business processes can be technically challenging, often requiring specialized knowledge and experience.
  • Cybersecurity risks: According to VERIS, around 35% of all observed cyber incidents have been attributed to misconfigurations. This statistic underscores the critical need for professional oversight in setting up and managing Microsoft 365, to prevent such vulnerabilities.
  • Regulatory compliance: Staying compliant with various industry standards and regulations can be a daunting task, especially when dealing with sensitive data stored in the cloud. Microsoft 365’s compliance offerings, while comprehensive, can be complex and confusing, and navigating them requires a deep understanding of relevant legal requirements.
  • Ongoing support and management: Microsoft 365 is not a set-and-forget solution. It requires ongoing management and support to ensure its optimal performance and to address any issues promptly. While Microsoft provides basic support, a dedicated consulting service can offer more personalized, immediate assistance tailored to the specific needs of your business.

In other words, Microsoft 365 consulting services are not just for businesses at their wits’ end or those new to the platform. They are a valuable resource for any SMB seeking to optimize their use of Microsoft 365.

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Benefits of Microsoft 365 Consulting Services

Now that we’ve explained why Microsoft 365 consulting services are essential for small and medium-sized businesses grappling with the complexities and potential of this robust platform, it’s time to focus on the tangible benefits these services offer.

Seamless Cloud Integration and Migration

Consultants can aid in the migration of data and services to the Microsoft 365 cloud platform. This includes transferring existing data in such a way that it doesn’t disrupt day-to-day operations.

Round-the-Clock Support

Access to 24x7x365 help desk support is a major benefit for businesses, particularly for resolving urgent issues. Microsoft 365 consulting services offer this level of support so any challenges with the platform can be promptly addressed, thereby minimizing disruptions to business operations.

On-Site Support with Local Presence

For businesses that require more hands-on assistance, the availability of on-site support is a significant advantage. With a local presence, consultants can provide in-person assistance, training, and troubleshooting.

Proactive License Management

Effective management of Microsoft 365 licenses is key to cost efficiency. Consulting services provide proactive management of these licenses to help businesses only pay for what they need and use.

Strategic Development and Consulting

Having expert consultants to help develop and refine an organization’s cloud strategy is invaluable. Such professionals can provide insights into best practices, offer recommendations based on industry trends, and help align the Microsoft 365 strategy with the overall business goals.

Comprehensive Training Programs

Microsoft 365 consulting services often include training programs designed to equip employees with the necessary skills to use the platform effectively. This training can range from basic usage to advanced features, ensuring that all team members are competent and confident in using the tools provided.

Customized Solutions for Unique Business Needs

Every business has unique needs and challenges. Microsoft 365 consultants can provide customized solutions that align with specific business objectives, whether it’s automating routine tasks, improving customer relationship management, or enhancing data analysis capabilities.

Select the Right Microsoft 365 Consulting Service

Selecting the right Microsoft 365 consulting service is a critical decision for your business, and there are several factors that you should always consider:

For organizations in the Washington D.C., metro area and beyond, OSIbeyond stands out as a premier choice. Our extensive experience with Microsoft 365, combined with our deep understanding of the unique needs and challenges of SMBs, positions us perfectly to be your trusted Microsoft 365 consulting service.

Contact OSIbeyond to explore how we can support your Microsoft 365 needs and align them with your business goals. Schedule a meeting with us and take the first step towards enhancing your Microsoft 365 experience.

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