Unified Communications (UC) includes services such as instant messaging (chat), user presence (availability status), video conferencing, telephony, and collaboration features (desktop sharing, presentation etc.). UC is not a single product, but a suite of technologies that provide a unified user experience. Communication via the various services is routed through the UC platform seamlessly. For example, a user can place a phone call from their laptop, mobile application, or traditional desk phone, while at the same time receive voicemails via email, and chat with others in the organization, all through the same system.
Written by: Payam Pourkhomami, President & CEO, OSIbeyond