One of the key differentiators of OSIbeyond is that we are a strategic technology partner for your organization. This means that we are more than just an outsourced IT provider, with our IT strategy and planning services we leverage our technology expertise and years of experience managing efficient IT operations to forecast what your organization’s technology needs will be in the future.
The key component to our strategic approach is conducting a Technology Assessment within the first 90 days of onboarding a new client. The assessment is intended to establish a benchmark of the current state of technology within the organization and to develop a three-year technology roadmap. The Technology Assessment is then refreshed every two years to account for new solutions as well as an adjustment for change within the organization.
A technology assessment is not effective by itself. That’s why our team conducts quarterly strategic calls to review support metrics, day to day operations, and progress on implementation of recommendations from the Technology Assessment. In addition to technical recommendations, the Technology Assessment focuses on establishing IT operational documentation such as policies and procedures. Because a well-documented IT operation is as important as the deployed technical solutions.