IT SUPPORT

IT Support

Your staff rely on technology, therefore receiving fast, reliable, and competent IT support is critical to the success of your organization. We have mastered running an efficient IT operation with processes that are down to a science.  Your organization can rest assured knowing that your staff have support coverage anytime and anywhere they need it. IT support solutions in Washington D.C., MD, and VA include:

Helpdesk

  • Remote support- on demand when you need it, by phone, email, or chat
  • Onsite support- as needed by scheduled visit request or emergency response
  • Dedicated onsite support- augmentation staff onsite at your office 
  • Retainer & Subscription-based plans

Network Management

  • 24×7 server/network monitoring
  • Patch management and maintenance
  • Antivirus management
  • Data backup management
  • System/network administration
  • IT Documentation & SOP development
  • Voice/Video administration 

OSIbeyond provides comprehensive network management, this includes proactive 24×7 monitoring of all production systems, monthly maintenance and patching of servers, daily verifications of backup logs, documentation and standard operating procedure development, technology lifecycle and asset management, antivirus and anti-spam management, server and network administration, telephony management, and hardware/software procurement.

While network management consists of a comprehensive scope of work, it is not limited to the aforementioned tasks. OSIbeyond will tailor IT support services to the specific needs of your organization, to ensure all aspects of your IT operations are addressed.